Service Content-Service-Tianjin Atpuco Screw Compressor Co., Ltd Atlas air compressor

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Service Content

Installation and start-up commissioning inspection | | | maintenance training

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● Installation and startup debugging:

We provide high quality installation solutions for our products sold by Atepco. During startup and commissioning, engineers will be assigned to provide the following services: check installation and working environment, check compressor/dryer, start compressor/dryer, automatic control system check and record operation.

● Train operation and maintenance personnel:

Including on-site training. For customers with special requirements, we can provide professional maintenance technical training, including on-site guidance and maintenance plan setting.

● Emergency services deal with:

Provide 24 hours day and night emergency service request, we will immediately respond and provide solutions, 3 hours (12 hours outside, within a week abroad) to the scene. Hotline service 24 hours a day, seven days a week

● Monthly inspection system:

For regular users and key customers of our company, we make inspection work once a month, and send professional mechanical engineers and electrical engineers to understand the operation status of complete sets of equipment of air compressor and dryer respectively, so as to prevent problems to the greatest extent. If problems are found, immediately provide reasonable solutions to meet customer requirements; The monthly inspection will deliver the inspection report to the customer, so that our maintenance department and the customer can monitor the equipment of the air compressor station for a long time.

● Preventive maintenance system:

For preventive maintenance, we send professional engineers to conduct a comprehensive inspection of the air compressor system and provide customers with reasonable operation suggestions.

● Timely supply of spare parts:

We have a special Atlas spare parts storage warehouse, for commonly used spare parts can be supplied at any time. For special orders, we have specialized personnel to follow up.

As a provider of industrial production solutions, the importance of after-sales service quality is one of the guarantees of the brand logo. Tianjin Atepco Company dedicated to provide customers with professional, efficient, timely, reliable after-sales service. When you buy any Atlas Copco product, you get a service system. When the customer signs the purchase contract, the customer address, telephone number, contact person, model, usage, maintenance and other relevant information has been stored in the computer for record, so as to track the customer at any time. All our after-sales service personnel have been trained and assessed, 24-hour comprehensive after-sales service for all customers, and there are more than 20 cars for users to service, our company has the user list and models input into the computer management network, after-sales service personnel will regularly check the service for users. On-site inspection every 2000 hours and in-site inspection every 4000 hours. Preferential quotation, let customers benefit, reduce customer expenses, reduce customer operating costs, provide Atlas Copco authentic parts, ensure quality.
At the same time, we can provide air compressor equipment energy recovery device, frequency conversion transformation and energy saving programs, as well as air compressor station automatic control system design, manufacturing and installation and construction services.

Service Content

安装及开机调试

对我阿特普科公司销售的产品，提供优质的安装方案。在开机和调试时将安排工程师提供以下服务：检查安装及工作环境,检查压缩机/干燥器,启动压缩机/干燥器,自动控制系统检查及记录运行情况。

培训运行及维护保养人员

包括现场培训。对有特殊要求的客户，可提供专业使用维护的技术培训，包括现场指导及维护方案的设定。

紧急服务处理

提供24小时昼夜紧急服务的要求，我们会立即回复并提供解决方案，3小时（外地12小时，国外一周之内）到达现场。每周七天，每天二十四小时的热线服务。

按月巡检工作制度

对我公司的常保用户，重点大客户制定每月进行一次巡检工作，派专业机械工程师和电气工程师分别了解空压机和干燥机成套设备运转状况，最大限度的防患于未然。如发现存在问题，立即提供合理的解决方案，满足客户的要求；每月巡检将检查报告交付客户手中，便于我们维修部和客户长期对空压机站设备进行监视。

预防性保养制度

对预防性的保养，我们派出专业的工程师，对空压机系统进行全面的检查，并给客户提供合理运行的建议。

备品备件及时供应